Philosophy

OUR PHILOSOPHY: WHEN YOU'RE HAPPY, SO ARE WE!

Listen

Guide

PROVIDE

Acknowledge receipt of your request. Introduce you to your contact person.

Acknowledge receipt of your request. Introduce you to your contact person.
Analyze your request: language, file format, content, images, field, repeated segments, tables, terminology, deadline and delivery format.

Analyze your request: language, file format, content, images, field, repeated segments, tables, terminology, deadline and delivery format.
Collect additional information if necessary.

Collect additional information if necessary.
Choose a translator based on the language, area of specialization and availability. Confirm the required deadline.

Choose a translator based on the language, area of specialization and availability. Confirm the required deadline.
Send a quote specifying file names, source and target languages, service requested (translation - proofreading - formatting), deadline.

Send a quote specifying file names, source and target languages, service requested (translation – proofreading – formatting), deadline.
Receive your order.

Receive your order.
Send the project to the translator: source files, reference documents, glossaries, translation memories, helpful information.

Send the project to the translator: source files, reference documents, glossaries, translation memories, helpful information.
Monitor and check the progress of the translation.

Monitor and check the progress of the translation.
Receive the translation from the translator. Proofread the content and check the form (carried out by a second translator).

Receive the translation from the translator. Proofread the content and check the form (carried out by a second translator).
Format the file in the target language if stipulated in the quote. Check the form.

Format the file in the target language if stipulated in the quote. Check the form.
Send files by e-mail or on a download site. Request confirmation of receipt.

Send files by e-mail or on a download site. Request confirmation of receipt.
Collect your feedback about our services.

Collect your feedback about our services.

A wide network of qualified professionals

Whatever the language, we rely on a strong network of highly qualified professionals specializing in your field. We require approved skills and qualification from all our translators, interpreters and editors before entrusting them with your documents. We have been working with most of them for many years now, which allows us to provide you with consistent and high quality translations.

Rigorous quality control

We are here to take project management work off your hands to save you time and money.
Your request will be handled through a rigorous process, containing crucial steps: analyzing files to optimize processing and reduce costs, choosing a translator, proofreading, formatting and (last but certainly not least) collecting your feedback.

Enthusiasm and responsiveness, precision and professionalism

That sums up our approach to meet all your needs. We often go the extra mile because, frankly, we love a job well done.
For example: we let you know of any spelling errors in your original document, send suggestions from a supplier, etc.